Support

@furkaksu Hi there, Apologies for the late response. This is a known issue, but so far no solution for it. You will have to play OSM via the webversion.

@Travi_D Hi there, If you have bought them from the store: eventually you should get a 'claim' button to claim these Bosscoins If they are from an offer on the offerwall: you have to contact the provider. Go to the free Bosscoins section go to the provider which has the offer. From there you are able to contact the provider.

The possibilty of adding a custom logo for your crew has indeed been removed. This is due to new guidelines for user generated content and the filter for inappropiate content/behaviour that was installed several moths ago. For that reason I will close this topic.

@vitusk Hi there, There might be a number of reasons: You already manage a club on all four of your clubslots The league for which the invite is valid has already ended The league for which the invite is valid has progressed passed a certain percentage of completement. It's then not possible to join that league. If none of the above possibilities are the reason for why you can't join that league, then please create a new topic with more details of the issue. You can use our bugtemplate as a reference for how to report a bug. You can find our bugtemplate via the below link. https://forum.onlinesoccermanager.nl/topic/308/important-info-please-read/3

@Pondboy_NL Thank you

@masoudshams87 Hi there, Are you aware that you can't have more than one account? This is against the OSM terms. You will have to choose which one you want to play with and make the other one inactive. Then you can contact our customer support through the below link to remove social connection. https://support.onlinesoccermanager.com/hc/en-us Click on 'submit a request', select 'OSM' and fill in the contact sheet in English.

@rado-kochas Hi there, First of all: watch your language! There is no need for that. About the income: you probably played an away game. You will only receive the Club Funds from sponsors and tickets when you play at home. If you did play at home then we need a detailed description with screenshots of your finances before match simulation and after match simulation. About the other issue: I'm assuming you refer to the medals that you win or lose depending on the result. If so, then we need a detailed description with screenshots that shows that you lost medals when winning a match. Please take a look at the below link for our bugtemplate and create a new topic with that bugtemplate as a reference. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3

@Rebekkah Hi there, That all depends on what the criteria you let the scout search for. Depending of your choices there might not be a single player left that fits those criteria. The scout will then bring three other players. We need way more info to investigate this. What we need: a screenshot of the settings of your scout search a screenshot with the scout results on wich of your four clubslots you are trying to scout these players on wich of the platform you send the scout (webversion, iOS app or Android app in case you are doing this on the OSM app: what is the brand + type of the phone you use, what is the version of the operating system your phone uses and what is the version of the OSM app. So please create a new topic with a detailed descripton and with all the above info.

@levanes Hi there, Getting a red card always sucks, but even when you play less agressive than your opponent it doesn't mean you can't get a red card. It can still happen.

@jasiuk88 Thank you

@GtrustGuven_NL Hi there, If you receive the 'oops, something went wrong' error message, then there is nothing that can be done for the moment. The issue is known, but there is no fix for it. If you have a different issue, then please create a new topic and explain your problem in more detail by following our bugtemplate. You can find our bugtemplate via the below link. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read

@KühlerBarde8576 Hi there, it can sometimes happen that a video doesn't load properly. This usually happens if you watch the next video too soon after the previous one. Just wait a few extra seconds and the video should load properly. If your issue is about something else, then please create a new topic and give us more details about your problem. Use our bugtemplate as a guide for how to report an issue. See the below link for our bugtemplate. https://forum.onlinesoccermanager.nl/topic/308/important-info-please-read

@eminefess Hi there, If you do not receive the Bosscoins you will get an option to claim them later on.

@cras13 Hi there, I'm sorry but with this little information we can't help you. Please create a new topic and explain more about the issue you are having. Use our bugtemplate as a guide for how to report an issue. You can find our bugtemplate in the below link. https://forum.onlinesoccermanager.nl/topic/308/important-info-please-read