Support

Hi, If you think someone is breaking OSM Terms, please report him here: https://support.onlinesoccermanager.com/hc/en-us/categories/4406262175761-Fair-Play

Hello mates...as it's stated to another topic, there is nothing can be done for this situation...and what if this manager get's active again??? He will have lost the crew he made??? As you see it's not an easy situation at all...sorry for the inconvenience....

@AbiBerisha Hello mate...we have "express training" feature from time to time....

@Chessle Hello mate...sorry but it can not be pulled back form us.... is not possible...and without evidence nothing can happen....next time please take a pic on the chat and then make the report...

Hi, Please contact support directly by filling in a ticket https://support.onlinesoccermanager.com/hc/en-us Explain the whole situation and provide both manager names, so we can remove account link to phone and explain how you can proceed!

Hi When something goes wrong on payments, please give it some time before report it. Wait up to 24h. Most of the times problems are solved by themselves and on next login users will have a claim option to get their purchase. You already got yours

Hi, Please take some time to read [this topic] (/topic/308/important-info-please-read/3) and if you still need assistance, create a new topic

I'm really sorry but our decision won't change. If ex-crew mod was disapointed and quit playing it wasn't that hard to leave crew and apoint someone as crew president! If he was doing such a nice job why did he left without handing crew to someone else? There are things that are easy to do, but that's not possible for us to do without an express statement from the user. In this particular reason, if he's not able to log in he has to contact us from the mail set on the account!

@SpecialOne OK, GRACIAS

Your issue should be solved by now

Sorry, but these are things we don't do. Someone created the crew and paid for it. All the actions/changes made after were by users. Their own choice decision. If they chose to hand crew to someone not trustable... their choice not ours. We just can't 'steal' a crew from someone and hand it to a different user!

We're sorry for this situation. There was in fact an issue with the purchase of club funds in this weekend promotion. We've already assigned them with a small compensation!

Hi, I hope that you had a good time on your vacation! All rewards have a deadline. If you don't claim them before it ends, then it's not possile to claim them anymore!

Last weekend double reward was for offers and not videos. Due to the lack of offers from our partners for we version we removed it from Web Version. Offerwalls are only available on Apps. If one day we manage to find a partner with offers for Web, we'll set them back on web also.

Accounts are not banned randomly and they are not banned for reporting other managers. If your account was banned, it's because OSM terms were broken! When you tried to log on the account you were informed and you were told to fill in an appeal, not to create a new one! If you are 100% sure that you didn't broke OSM terms, then fill in an appeal and wait. Posting it on forum won't help you at all neither speed the process!

Accounts are not banned randomly and they are not banned for reporting other managers. If your account was banned, it's because OSM terms were broken! When you tried to log on the account you were informed and you were told to fill in an appeal, not to create a new one! If you are 100% sure that you didn't broke OSM terms, then fill in an appeal and wait. Posting it on forum won't help you at all neither speed the process!

Tks guys!