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We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.7k Posts
  • CosMoCuTiEC

    Unable to enter into OSM iOS app. Loading screen loads perpetually before Oops message pops out.

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    T
    I have a problem saying “ Something went wrong with launching OSM. Please come back later.”!
  • niekpro2005_60_NLN

    Forum on the OSM App

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    FC Eddie_NLF
    @niekpro2005_60_NL Hi there, Years ago they were investigating if the forum could be added to the OSM app, but that has never resulted in something concrete. So I highly doubt this will ever happen. Also keep in mind that Gamebasics doesn't own this forum.
  • H

    My account has disappeared

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    FC Eddie_NLF
    @Hopha3 Hi there, If you get that error message while you want to log in into the OSM app, it probably means an old account is interfering with your current account. Then you need to contact our customer service via the below link. https://support.onlinesoccermanager.com/hc/en-us
  • oymenkralO

    This topic is deleted!

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  • T

    Managing clubs

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    Facet z Lasu 0F
    That's a blatant lie. Those clubs are not "taken" by any other manager. They are free(unmanaged) of course, but Gamebasics want you to waste Boss Coins to unlock the possibility to manage them. The locked clubs are always the high-rated, most popular clubs which every manager wants to manage. GB hope that you will be quickly out of Boss Coins and willing to pay real money to buy more. You must remember that everything Gamebasics do or don't do is intentional with only one purpose - convince players to pay them for different things to "improve" your gaming experience.
  • FeelStrikeXF

    Coin Packs

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    FC Eddie_NLF
    @FeelStrikeX Then you have to contact our customer support. They can help you out with this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.
  • SSerhatt_NLS

    Cant find the Dutch forum

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    SSerhatt_NLS
    Greetings, This may close, i found it. Thank you very much, SSerhatt
  • Rafa BlancR

    glitch with coins

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    FC Eddie_NLF
    @Rafa-Blanc Hi there, The best thing you can do is contact our customer service. They can help you out much better. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide as much details as you can.
  • B

    Player packs

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    FC Eddie_NLF
    @Bertie-Spain Did you claim them through the button after all three players have been revealed?
  • H

    Can’t open the application

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    FC Eddie_NLF
    @Hashem-Italiano Hi there, If you haven't logged in to your old account for 3 years straight, then that account has been permanentely deleted. This is a necessity because of the privacy laws. Once an account has been deleted, it can't be recovered and is thus lost forever. As for your app issues: you will have to contact our customer support to help you out with that. You can find them via the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • W

    How do finances work?

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    FC Eddie_NLF
    @WardLen Hi there, welcome to OSM and this forum. You will only receive the money from sponsors and gate receipts if you are playing a home match. It will be zero if you play an away match. As for sponsors, you do need to select at least one of the offers received for sponsorship deals. Otherwise it will be zero when you play a home match aswell. So if this screenshot is from today and you will play an away match, then this is correct and you will only receive the fixed income.
  • M

    I have a nickname problem.

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    FC Eddie_NLF
    @MrParrot_2 Hi there, Accounts cannot be replaced. So if they would disable your old account, you would keep playing with this current account. Since it's not possible to change your managername, you would keep that '2' in your managername. Another thing you could do is disable this account yourself and then contact our customer support with asking help to get acces to your old account. You can find our customer support here https://support.onlinesoccermanager.com/hc/en-us Then click on 'Submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • M

    Multi account transfers

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    Sure will do that. Thanks for the help.
  • B

    help

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    FC Eddie_NLF
    @blopa_8 Hi there, The players that have been added to transferlist by OSM (the engine) will stay on the transferlist until their transfervalue drops to around 1.1 or 1.2 times their player value. Then they will be removed from the transferlist if they haven't been bought by any of the managers in a league.
  • L

    Can´t join fantasy league

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    FC Eddie_NLF
    @LeandroCh Thank you for the detailed description. I will forward this to the devs.
  • L

    Rejoining a league

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    FC Eddie_NLF
    @LCTHEKING3_NL Hi there, Unfortunately, your friend can't re-join your league. Once you resign from your team it is impossible to get back to that team or the league. Also, because he was the moderator of your league and left, there is now no league moderator present. Assuming you are playing in a private league, It is then impossible to get any other manager in your league, nor is it possible to transfer league moderation to another manager in that league. Your friend should be more carefull when visiting the boardroom.
  • arneslot_15A

    tactics of winning against stronger opponent

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    FC Eddie_NLF
    @Musa-Maphelane Hi there, Please use our specific topic to ask questions about tactics https://forum.onlinesoccermanager.com/topic/49774/official-topic-tactics-request/2277
  • NungesserN

    Misclick

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    FC Eddie_NLF
    @Nungesser Hi there, You can try going to our customer support and ask if they want to revert the transfer. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • ToronydarusT

    Do you want more money?

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    FC Eddie_NLF
    @Toronydarus They found the issue with the ads and that should be solved with the next version of the OSM app on Android. Well, that's your choice, but don't complain if you get other bugs which have been solved in newer versions of the app.
  • U

    bug with coins

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    FC Eddie_NLF
    @Umitg_NL Hi there, If you bought Bosscoins and didn't receive them, then you should be able to claim them through the career page. If that doesn't work, then you need to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.