Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • Player sold out of the league

    Locked
    2
    0 Votes
    2 Posts
    52 Views
    DE XRISTD
    @Mateusz9 Hello mate...of course you can buy him again...in the transfer list or via the scout....
  • Error 429

    Locked
    3
    0 Votes
    3 Posts
    80 Views
    FC Eddie_NLF
    No response, so time to close the topic.
  • 0 Votes
    3 Posts
    73 Views
    FC Eddie_NLF
    No response, so time to close the topic.
  • Harmed

    2
    0 Votes
    2 Posts
    63 Views
    FC Eddie_NLF
    @Eduardo-Trindade Hi there, Match preperation gets a reset once match has been played. So you need to do all those things again to get excellent preperation again. Also, Cup Final is just one match. So if you won 2-0 in the cup final then you have won the cup.
  • Bosscoins

    Locked
    2
    0 Votes
    2 Posts
    74 Views
    FC Eddie_NLF
    @Interval Hi there, If they aren't added inmediately, you should be able to claim them through the career page. If that also doesn't work, then you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • Can’t buy or sell

    2
    0 Votes
    2 Posts
    71 Views
    FC Eddie_NLF
    @Jovi-Barinho Hi there, Assuming you are using the OSM app, then try to force close it and open it again. Perhaps that solves it.
  • Can’t open app

    Locked
    2
    0 Votes
    2 Posts
    75 Views
    FC Eddie_NLF
    @T_Lasso Hi there, If this is still an issue, then you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • This is not happening

    Locked
    2
    0 Votes
    2 Posts
    67 Views
    FC Eddie_NLF
    @Sokuyumboleoyuna Hi there, Sorry mate, this is the official international support forum. which means English only. There is a Turkish language forum where you can ask your question in Turkish. You just have to join the Turkish language group if you haven't done already, which you can find in the link below. https://forum.onlinesoccermanager.com/groups/language-tr As for your question: did you check your spam folder? It might be there if you haven't added OSM to your contacts. Otherwise, you will have to contact our customer support as they can help you out with this issue. You can find them through the below link. https://support.onlinesoccermanager.com/hc/tr Then click on "Bir talep gönder" and select 'OSM' to fill in the contact sheet. You do have to fill the contact sheet in English as it is the official support and OSM has a international character.
  • All the important information in the center of the screen

    1
    1 Votes
    1 Posts
    53 Views
    No one has replied
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    1 Views
    No one has replied
  • Training a player who remains in the line up?

    Locked
    2
    0 Votes
    2 Posts
    98 Views
    DE XRISTD
    @Netvigator Hello mate...it seems that from the last update and on, players can be in the line up and still training, with no side effects...
  • Sudden new account...

    Locked
    3
    1 Votes
    3 Posts
    97 Views
    FC Eddie_NLF
    @jarkkijntje_NL Hi there, You can try the above steps mentioned by Majstor Matt. If that doesn't solve it then you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. They will be able to help you out.
  • Music OSM App

    Locked
    8
    1 Votes
    8 Posts
    265 Views
    FC Eddie_NLF
    @ErnestaErnesta Try disabling the music through the settings of the OSM app and then turning it on again. Perhaps that solves your issue.
  • I invited friends and got no coins.

    Locked
    2
    0 Votes
    2 Posts
    68 Views
    FC Eddie_NLF
    @crfilipeluis Hi there, There are a number of requirements that needs to be met to receive the bonus 50 Bosscoins for inviting your friends to create an account on OSM. These are as follows: New user has to sign up via invitation link and on same session (if user installs app then closes it and later opens it and sign up, it won't work. User needs to click the link again and only after the account has been created) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards. Make sure to double check if you and your friends have met these requirements. If that's the case and you still didn't receive the bonus Bosscoins, then you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • Hulbuk

    3
    0 Votes
    3 Posts
    74 Views
    MarkusRW5M
    @FC-Eddie_NL That would be the ultimate challenge for the best OSM players globally Win a league with Hulbuk (limited use of 200BC for transfers) an get 10.000 BC.
  • Boss coin

    Locked
    3
    0 Votes
    3 Posts
    152 Views
    FC Eddie_NLF
    @emrakspor Hi there, You probably spend them on something as Bosscoins aren't removed from your account unless you use them. You will have to contact our customer support and ask them what you spend them on. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • Accessibility of statistics tab.

    1
    0 Votes
    1 Posts
    36 Views
    No one has replied
  • My money was deducted but the coin did not arrive

    Locked
    3
    0 Votes
    3 Posts
    64 Views
    FC Eddie_NLF
    @osimhen1905_991 Hi there, Sometimes they are not added to your account inmediately. If that's the case then you should be able to claim them through the career page. Or you can try to log out and back in or restart the OSM app. If that also doesn't work, then you will have to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • Language

    2
    0 Votes
    2 Posts
    73 Views
    FC Eddie_NLF
    @Rodolfo-Matheus Hi there, I think that you have two options to change the language: Through the settings of your own device. There you can change the language to Brazilian Portuguese (if supported). On the login page of OSM you can change the language to Brazilian Portuguese. If you are using the OSM app and you are autmaticaly logged in, then you need to disconnect the social connection you are using.
  • Failed to decode object of type java.util.List<ya.k0>

    9
    0 Votes
    9 Posts
    232 Views
    FC Eddie_NLF
    @Mr_Sat Thanks for the confirmation that the issue has been resolved