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We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.4k Posts
  • Bug - Scouting

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    FC Eddie_NLF
    @ragabolly_0 @Smikkel42O_NL Both your issues are fixed, so you should be able to open the scout now.
  • Tanzanian players tagged with the wrong nationality flag

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    SpecialOneS
    Tks for reporting it. It should fixed for new leagues and running leagues. It requires a cache update that will occur tomorrow morning.1
  • My account does not work the way it should

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    FC Eddie_NLF
    @GBVDG58_NL Hi there, You will have to contact customer support for this issue. Click on the below link, then click on 'submit a request' and choose the option 'OSM'. From there you can fill in the contact sheet. Make sure to provide as much details as possible. https://support.onlinesoccermanager.com/hc/en-us
  • Hungarian forum in osm.

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    FC Eddie_NLF
    @szakika10 You're welcome
  • League fill

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  • Training Camp

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    FC Eddie_NLF
    @almondjoker Sure, the algorithms in OSM might have some flaws, but I think you are smart enough to understand that it doesn't fully rely on teamvalue, but that there are a lot of other factors at play. Sometimes you win, sometimes you lose.
  • New feature - Cleane line up on android with one click

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    SpecialOneS
    Clear the whole line up doesn't work same way on Android as iOs or Web, but there's an option already to clear the whole line up on android. And no, it's not in a single click Clear line up: Web: Click on bin, accept on pop up and whole line up is cleared iOS: Shake your phone, accept on pop up and whole line up is cleared Android: Click on bin and a cross will show on every player. Just tap on the cross and player is removed from line up
  • free boss coins

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    SpecialOneS
    Hi all, We're sorry for this taking so long, but it's not on our hands at this moment to solve it. Applixir wasn't responding to our requests/mails, so we removed them and implemented a new video provider. It's fully integrated on our side, but now we've to wait for them to complete the process on their side. We hope to have a reply from them soon, but as I said, doesn't depend on us. Again, sorry for this delay.
  • Training: +10 hours remain

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    FC Eddie_NLF
    @sebastiaan-verhoeven_NL Hi there, A trainingsession that takes longer than the normal 8 hours usually means that the clock on your computer isn't set to the correct time. You probably have it set to a different timezone.
  • Savings not in the achievements

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    FC Eddie_NLF
    @Toby-Poh Hi there, All your Club Funds needs to be on Savings when your match is being simulated. After the simulation of your match has ended the achievement should be unlocked.
  • I can login on my pc but not on my iPhone. what can I do

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    FC Eddie_NLF
    @mathijs-Boucquey Some new details: It looks like that specific issue has been fixed some time ago. Could you give us some more details about your issue. A screenshot would also be nice.
  • position switch

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    FC Eddie_NLF
    @hariharan__14 Hi there, The universal position swap can be used for all three fieldplayer lines instead of just a singular one. However, you can still only swap within the same line. So it isn't possible to change a defender into an attacker.
  • [help] training camp mania

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    FC Eddie_NLF
    @Caiu_77 You're welcome
  • Can I continue with my team in the next season?

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    FC Eddie_NLF
    @avitzdaka1 Hi there, To be a bit more specific: In it's basic form OSM is a one-season-game. However, there is a way to continue with your team to another season. This is called the Winners Cup. When you place at the top of the league in certain number of countries (England, Italy, Spain, The Netherlands, Brazil, to name a few), you will receive a ticket for the Winners Cup. You take your team and your Club Funds with you to take on other managers that also received a Winners Cup ticket. With your current team on your slot 1 it is not possible to continue with your team, because you are playing in a league that doesn't hand out tickets to the Winners Cup.
  • Pre season time not showing for lower objective clubs

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  • Watching adv video's on PC not possible

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    FC Eddie_NLF
    @Ajacied4Vinnie_NL Hi there, This is a known issue and is being worked on
  • My purchase was higher than the amount shown in the game

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    FC Eddie_NLF
    @3iMi99 Hi there, For questions about payments made in the game, you will have to contact our customer support through the below link. Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment. https://support.onlinesoccermanager.com/hc/en-us
  • club funds and saving

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    Zenith NexusZ
    @hariharan__14 Hey mate, Yes your club funds or savings do stay with you when you start the winners cup, I am happy to be able to help Cheers mate
  • No interest

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    SpecialOneS
    There's no bug at all with your account. As it was explained by @FC-Eddie_NL, interests are added directly to your savings. I believe that the data on below image is easy to understand and also easy to see that all is working as expected! [image: 1704380208026-64780a27-6c1d-4f02-83b4-3586ff9b0b4c-image.png]
  • Flaws

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