Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.7k Posts
  • K

    Cant open the app

    1
    0 Votes
    1 Posts
    71 Views
    No one has replied
  • G

    Missing contens from a pack

    Locked
    2
    0 Votes
    2 Posts
    88 Views
    FC Eddie_NLF
    @Gabriel-Verona Hi there, If you buy packages with Club Funds and position swaps then you will find them in your Inventory (the blue-yellow OSM bag). If it is not there, then you should contact our customer support via the below link. https://support.onlinesoccermanager.com/hc/en-us From there, click on 'submit a request' and choose the option OSM to fill in the contact sheet. Make sure to provide proof of payment.
  • M

    World domination

    Locked
    2
    0 Votes
    2 Posts
    125 Views
    FC Eddie_NLF
    @mr-rafa_19 Hi there, This is a known issue and is placed on the backlog to eventually be fixed. Once it is fixed, you will be able to claim the achievement.
  • T

    Not receiving notifications

    1
    0 Votes
    1 Posts
    89 Views
    No one has replied
  • PeixaoBigFishP

    A bugs in the App of OSM

    1
    0 Votes
    1 Posts
    92 Views
    No one has replied
  • Robby RicardoR

    World Domination

    2
    1 Votes
    2 Posts
    126 Views
    FC Eddie_NLF
    @Robby-Ricardo Hi there, This is indeed caused by a bug. The issue has been placed on the backlog to eventually be fixed.
  • Pagno7P

    Where is French forum?

    Locked
    3
    0 Votes
    3 Posts
    276 Views
    Zenith NexusZ
    @SpecialOne Why has the French Forum been removed or disappeared?
  • T

    Training session

    Locked
    5
    0 Votes
    5 Posts
    200 Views
    FC Eddie_NLF
    You're welcome
  • I

    scout doesnt work for me in computer or phone

    6
    1
    0 Votes
    6 Posts
    198 Views
    Optimum RaedaO
    @FC-Eddie_NL You are very kind, I know that sometimes it happens, and I also know that you do everything possible to address all the problems, I love this game.
  • E

    Please help me

    4
    0 Votes
    4 Posts
    212 Views
    FC Eddie_NLF
    @efe-sarıtaş_82 Yes, you did misunderstood it then, as you will still have to watch the ads in those videos. The only ads that gets removed are the banner you would see at the top of the screen on all pages when you have a free account.
  • H

    I NEED HELP WITH A BUG

    Locked
    4
    0 Votes
    4 Posts
    179 Views
    FC Eddie_NLF
    @Hajduk124 Then I think it's best to contact our customer support through the below link. Then click on 'submit a request' and choose the option 'OSM' to fill in our contact sheet. Make sure to provide as much details as possible. https://support.onlinesoccermanager.com/hc/en-us
  • C

    Aren't ads hidden?

    2
    0 Votes
    2 Posts
    118 Views
    FC Eddie_NLF
    @caspercocuk Hi there, When you buy a package that says it will hide the ads, it means the banners that you saw on the top and the sides of the screen when you had a free account. Those should now be hidden. If you watch a video for Bosscoins, to speed up the timer or when you click on the orange 'Continue+ more' button you will watch an ad.
  • L

    Can’t start the mobile game

    2
    0 Votes
    2 Posts
    127 Views
    FC Eddie_NLF
    @Luka250 Hi there, On which platform do you get this error message? And did you had an account prior to this one that you used on that platform and was deactived/deleted or got locked?
  • antagoniceA

    World domination complete but only 99% displayed

    Locked
    2
    0 Votes
    2 Posts
    124 Views
    FC Eddie_NLF
    @antagonice Hi there, This is a known issue and is placed on the backlog to be fixed. We will have to wait until this gets solved.
  • PebbleEZP

    error

    2
    0 Votes
    2 Posts
    114 Views
    FC Eddie_NLF
    @PebbleEZ Hi there, Do you still have this issue. If so, on which platform do you have this and what is the error message?
  • T

    Sponsers

    Locked
    4
    0 Votes
    4 Posts
    129 Views
    T
    Thanks!
  • C

    My players are sold without my knowledge.

    Locked
    2
    0 Votes
    2 Posts
    122 Views
    FC Eddie_NLF
    @cinaregemen841 Hi there, I'm sorry to hear that this has happened to you. However, do keep in mind that securing your account is your own responsibility. Perhaps a friend/schoolmate/colleague is messing with your OSM account. So I would advise the following things. Change the password of your OSM account or the password of any of your social connections if you use those to login to OSM. And make sure that no one else knows them. If you are on a shared computer, make sure to log out of your OSM account once your done. Never leave your phone in the open in your classroom or in your workspace.
  • Kirittsu 0K

    This topic is deleted!

    1
    2
    0 Votes
    1 Posts
    16 Views
    No one has replied
  • S

    Nickname

    Locked
    2
    1 Votes
    2 Posts
    112 Views
    LirindL
    Hi mate, Unfortunately it is not possible to change the manager name. This is due to some technical reasons.
  • P

    Nickname

    Locked
    2
    0 Votes
    2 Posts
    94 Views
    LirindL
    Hi mate, Unfortunately it is not possible to change the manager name. This is due to some technical reasons.