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We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.4k Posts
  • tmkc936T

    [Bug] Press Room

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    FC Eddie_NLF
    @tmkc936 So far, there is no one else that has this issue The best thing you can do right now is to ask other managers in your league if they also can't view the press room. If they have the same issue, then the issue probably lies in your league. If they can see the press room, then the issue lies somewhere on your end. Then you need to figure out what is causing that. On the webversion you could try using a cleaning program like Ccleaner to thoroughly clear cookies, cache and data. On the OSM app you could try the following steps. Before doing them you need to be sure that you have a way to log in to your account again, otherwise you lose acces to it. Clear app data Remove the OSM app Restart your phone Install the OSM app again
  • A

    My Purchase Did Not Reach My Account

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    FC Eddie_NLF
    @AlperenOguzkurt Hi there, When you purchase Club Funds or Position Swaps from the OSM store, you will find them in your inventory (the blue-yellow OSM bag). From there you can use them. Before you use them you need to be sure on which clubslot you want to use it for and are logged in to that clubslot. If you purchased a Bosscoin pack, you will find a claim button on your career page where you can claim the Bosscoins if you don't receive them inmediately.
  • AlipateA

    Alipate

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    FC Eddie_NLF
    @Alipate Hi there, If you still have issues, then we need to have more details about why you can't enter the game?
  • M

    ads on pc

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    FC Eddie_NLF
    @mr-karel_2_NL Hi there, I'm assuming you are talking about watching videos for the free Bosscoin or to reduce the timers. If that's the case, then there is nothing to do about it. This is a known issue and is being worked on. If you are talking about something else, then please give us some more details.
  • AleCinoA

    Error

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    FC Eddie_NLF
    @AleCino Hi there, Assuming you use the OSM app on your iPhone/iPad, then there is nothing that you can do. This is a known issue, but so far there is no fix for it. It's advised to play OSM on a different platform.
  • A

    I bought a package with "ads are hidden" but it did not works.

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    FC Eddie_NLF
    @Abdelaziz-bin-shik-shok With the Bosscoins packages that hide the ads, this will disable the ads that you would normally see at the top and the sides of your screen on every page. It won't disable the ads when you watch a video for free Bosscoins, to speed up timers or to buy a player on the transferlist. It also won't hide the video when you tap on the orange 'continue + more' button in the OSM app after you watched your match. This is for the free Club Funds + Bosscoins where you watch the three videos from your Finance page.
  • G

    Scout

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    FC Eddie_NLF
    @gesúcristofrittomisto_9 Hi there, There could be numerous reason for why you can't scout him. He has already been bought by another team in your league He has been bought and sold to the engine He is listed on the transferlist He is in a special offer for another user You didn't use proper scout criteria or using criteria that are too general So do a check in your league to see if he is listed on the transferlist, is in any of the other teams or has been sold to the engine already. If that's not the case then we need screenshots of your scout criteria aswell as the scout results.
  • O

    I bought coins by mistake

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    FC Eddie_NLF
    @ordulu52257 Hi there, You will have to contact our customer support for this. Click on the below link, then click on 'submit a request' and choose the option 'OSM'. From there you can fill in the contact sheet. Make sure to provide proof of payment. https://support.onlinesoccermanager.com/hc/en-us
  • M

    Coins

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    FC Eddie_NLF
    @Macho14_NL Hi there, There is an issue with watching these videos on the webversion of OSM. It's being worked on. In the mean time, you can watch the videos via the OSM app.
  • T

    Boss coins not working

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    FC Eddie_NLF
    @Toby-Poh Hi there, You either don't have the required Club Funds or you have put them into Savings. When Club Funds are in Savings, you won't be able to use them and have to use extra Bosscoins to buy that player.
  • A

    A question about in-form players

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    FC Eddie_NLF
    @Aymanex33 Hi there, Those players will keep their rating until your season has finished.
  • t.kurt86T

    Payments bug

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    FC Eddie_NLF
    @t-kurt86 Hi there, There isn't a bug in the interest, or at least nobody has been able to show it very clearly then if there is a bug. Interest is added to Savings and not directly on your Balance. I think that this confuses most users. If interest really doesn't get added, then you can create a new topic and make a proper bug report, including screenshots of both your Finances and Savings from before and after a match.
  • W

    free reward changeable?

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    FC Eddie_NLF
    @weskeuh_7_NL Hi there, You can't. At the moment this is in a testing fase and isn't available for everyone.
  • P

    ovr is confusing

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    P
    @FC-Eddie_NL Tbh that's a very poor system ngl
  • hariharan__14H

    srilankan players not available

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    FC Eddie_NLF
    @hariharan__14 Hi there, That league is probably not available because there isn't enough data available to create the league. You can however search for Sri Lankan players. It's under the nationality setting of the scout. Don't know if there are actually players from that country in OSM.
  • Elnino2018E

    I'm not able to get a payment for funding my account.

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    FC Eddie_NLF
    @Elnino2018 Hi there, Apologies for the late reply. If you are still having issues, you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM'. Then you can fill in our contact sheet. Make sure to provide enough details about your issue.
  • Duke GarringtonD

    Training problem

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    FC Eddie_NLF
    @Caiu_77 Yeah, I have noticed that too. Thanks, I will notify Gamebasics about this.
  • R

    Advertising

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    FC Eddie_NLF
    @rienaldo14_NL Hi there, See the above post by Caiu @Caiu_77 Thanks
  • S

    Ad's + Coins not available

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    FC Eddie_NLF
    @Sonley_NL Hi there, This is a known issue on the webversion of OSM. The issue lies within the videoplayer and thus needs to be fixed by the company of that videoplayer. It's being worked on. You can watch videos via the OSM app, so if you do not have issues login in to the OSM app, you can use that platform to watch them.
  • kenny2323_NLK

    Timers: Reward x3 but i get only 1 coin

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    FC Eddie_NLF
    @kenny2323_NL Hi there, These Double and Triple Bosscoin events don't apply to the videos. They reward always just one Bosscoin. You will get double and triple rewards on the offers in the offerwall.