Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • What happen with my account?

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    @Aryan-De-0

    Hi there,

    There were some technical issues. Matches has also been postponed.

    https://forum.onlinesoccermanager.com/topic/5035/game-updates/2010

  • How can I see the server status?

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    @Mertisanti

    Hi there,

    You can't see the general server status. Matches were postponed due to technical issues.

    https://forum.onlinesoccermanager.com/topic/5035/game-updates/2010

  • Can’t access the website on my browser

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    https://forum.onlinesoccermanager.com/topic/5035/game-updates/2010

    Looks like there were technical issues. Matches are also postponed.

  • "I didn't receive an achievement reward"

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    Hi,

    You can only get rewards for eery achievement once. Most of them don't change through time, but Domination ones may change when we add/remove leagues. This will change the completion percentage, but won't give you a chance to claim it again.

    So, you got this achievement back in August of 2023 (one year ago). So you won't get it again.

  • There is a problem with my account

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    @toro47 @toro47 @Wallie

    Hi there,

    When you see that your clubslot is temporarely not available, it means that there is maintenance going on in your league or the server that your are playing on. Once the maintenance is over, your clubslot will become available again. How long that takes is hard to say. It might be anywhere from 30 minutes to a few hours. So just be patient and check back from time to time to see if you can acces that clubslot again.

    We are sorry for the inconvenience, but sometimes maintenance is necessary.

  • Player sale

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    @rado-kochas

    Hi there,

    Only the developers knows all ins and outs of the transfer system in OSM, but it is suffice to say that it is pretty complex and that there are a number of things that will affect it. For instance: how expensive is the player and for what margin are you selling that player for? Normally speaking: the more expensive the player is, the more difficult it will be to sell him.

    But even if you try different things, there is also a huge randomness in play. So it's impossible to really predict what works and what doesn't. Sometimes you sell an expensive player really fast and other times you have to wait for some time, even when you play with the margins.

  • Our league is gone

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    @Apolo2you

    Hi there,

    When you see that your clubslot is temporarely not available, it means that there is maintenance going on in your league or the server that your are playing on. Once the maintenance is over, your clubslot will become available again. How long that takes is hard to say. It might be anywhere from 30 minutes to a few hours. So just be patient and check back from time to time to see if you can acces that clubslot again.

    We are sorry for the inconvenience, but sometimes maintenance is necessary.

  • Club temporarily unavailable

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    @Prince-Sharifović

    Hi there,

    When you see that your clubslot is temporarely not available, it means that there is maintenance going on in your league or the server that your are playing on. Once the maintenance is over, your clubslot will become available again. How long that takes is hard to say. It might be anywhere from 30 minutes to a few hours. So just be patient and check back from time to time to see if you can acces that clubslot again.

    We are sorry for the inconvenience, but sometimes maintenance is necessary.

  • My team is gone!!

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    @poccnr @Another_Houdini @Gekke-Henkie-jr @shinjimoritami

    Hi there,

    When you see that your clubslot is temporarely not available, it means that there is maintenance going on in your league or the server that your are playing on. Once the maintenance is over, your clubslot will become available again. How long that takes is hard to say. It might be anywhere from 30 minutes to a few hours. So just be patient and check back from time to time to see if you can acces that clubslot again.

    We are sorry for the inconvenience, but sometimes maintenance is necessary.

  • 2 Votes
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    @Majstor-Matt

    Hi there,

    There is a test going on with transfer fees. Once the test is over they will analyse the results and make a decision wheter or not to change the transfer fees. As this is a test, there is no communication about this. They don't want that to infuence users behaviour.

  • Welcome Bundle

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    @garybhoy23

    Hi there,

    When you buy items from the OSM Store you can find them in your inventory, which is the blue-yellow OSM bag you will see at the top of the screen on every page.

    If you don't find them there, then you will have to contact our customer service. They can help you out with this. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • 0 Votes
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    @devitoluca

    Hi there,

    The only way to restore their fitness is to not let them play for a match. Keep in mind that if you put them on the bench they could still being substituted.

  • Double Boss coins

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    @MarcusWöll @JonyG07

    Hi there,

    This is not a bug. The Double and Triple Bosscoins event don't apply to watching the ads. They will just give 1 BC. This only applies to the offers that are being given on the offerwall in the OSM app from our current three providers.

  • Boss Coin: Ads not playing

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    @Travi_D

    Something is blocking the ad from starting, then. Have you also checked if your browser or your firewall has disabled pop-ups?

    I doubt the devs will find anything, so we could really use a video of your ads not playing.

  • Money transfer

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    @souhail-wissam

    Hi there,

    If you bought Bosscoins in the OSM Store and they aren't inmediately added to your account, then you should be able to claim them when you go to the career page.

  • Is this a bug or a new update?

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    @carlosc1998 @Lirind

    Hi there,

    There is a test going on with transfer fees. After the test is over they will analyse the results and decide if changes to the transfer fees will be made or not.

  • Updated post problem

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    @MEETİNN

    Hi there,

    If this is still an issue, then try removing the cookies and cache or force close the OSM app.

  • Club assets

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    @Emanuel-Eicher

    Hi there,

    You can find them in your inventory (the blue-yellow OSM bag).

  • Private League

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    @Cüneyt-Kartal

    Hi there,

    No, it's not possible to disable friendlies.

  • This topic is deleted!

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