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We're here to help you with questions and bugs. ENGLISH ONLY!

12.8k Topics 37.4k Posts
  • P

    Gold Pack Error

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    FC Eddie_NLF

    @Pedro-da-Maia

    Hi there,

    The best thing you can do is contact our customer support. They can help you out with this issue. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.

  • FerikeKispestF

    believed to be fraud

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    FC Eddie_NLF

    @FerikeKispest

    Hi there,

    If you suspect someone is cheating, you will have to report them through our customer service. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • E

    Transfer List eror

    2
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    2 Posts
    65 Views
    FC Eddie_NLF

    @Emirhan_1623

    Hi there,

    You probably have your Club Funds stashed on Savings. Then you can't use them and you have to put them back.

  • brickbybrickB

    Bug with Chat new message notification

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    ana02tA

    Yes, thanks 🙏

  • R

    Account problems

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    SpecialOneS

    Sorry that you're facing issues, but...

    Which account? This one? You had to login to be able to post here 👍

    And in which platform you can't log? What error do you've?

    We can't guess what kind of problems you're facing, so in order to provide you help, we need to know exactly what's going on, so please explain everything from start until you got the error providing all data necessary for us to help you out!

  • J

    Device heating issue

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    M

    @Justen_x1 Same me too

  • D

    Squad Updates?

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    FC Eddie_NLF

    @derkingauspopelhausen

    Hi there,

    The league updates won't be communicated, but they are being updated regularly. So you just have to be patient until then.

  • Ş

    The player appers on the market but cannot be purchased.

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    56 Views
    FC Eddie_NLF

    @Şenses-YUNUS

    Hi there,

    Is still still an issue? If so, have you tried buying the player through the webversion of OSM.

    You can also try to force close the app or even try deleting it an re-installing it again. Before you delete the app, make sure you have a way to login to your account again otherwise you lose acces to it.

  • J

    Champions Cup

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    FC Eddie_NLF

    @JRamo6

    I have received the news that the data of the trophy cabinet is lost due to the server issues last weekend and they can't be restored. So that season won't be listed there, unfortunately.

  • P

    winners ticket

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    FC Eddie_NLF

    @pukki68_7

    Good to hear and thanks for the confirmation 👍

    I will close this topic then.

  • Mahmoud El GohariM

    registered in 2 spots without even having control over anything

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    48 Views
    FC Eddie_NLF

    @Mohamed3088Mahmoud

    Hi there,

    Could you post some screenshots with the notifications of those two teams you no longer have acces to? Then I can report it to Gamebasics.

  • A

    Problem with the app Apple

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    58 Views
    FC Eddie_NLF

    @Alessandro-Rosa

    Hi there,

    If removing data doesn't work, then it is probably related to having an older account on OSM that has since been disabled or locked and had the same social connection as your current account.

    You should contact our customer support, which you can find through the below link. They can help you out.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • K

    player pack

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    FC Eddie_NLF

    @KRALEMİR31

    Hi there,

    If you still didn't got the fourth pack, then you should contact our customer service. They can check this. You can find them through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof payment.

  • G

    Advertisement

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    FC Eddie_NLF

    @gayseri_10

    Hi there,

    The Bosscoins packs that remove the ads are refering to the banners you would otherwise see as a free user. They don't disable ads.

    What probably happened is that you tapped on the orange claim + video button in the OSM app after you finished Match Experience. This is will automaticaly start the first of the three ads that are part of the bonusses you can obtain through the Finance page. If you don't want to watch that ad, you will have to tap on the dark blue claim button that is directly above the orange button.

  • rado kochasR

    Coins problem

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    2 Posts
    79 Views
    FC Eddie_NLF

    @rado-kochas

    Hi there,

    Can you be more specific, please? Which Bosscoins are your refering to?

  • un incompetente totaleU

    Problem to login by samsung android

    2
    1 Votes
    2 Posts
    39 Views
    FC Eddie_NLF

    @un-incompetente-totale

    Hi there,

    The last few days there were some technical issues that caused the OSM servers to be down. If this is still an issue, then first try to remove the cache of the OSM app. If that doesn't solve the issue, then try the the below steps. Before proceeding, make sure you have a way to login to your OSM account again before deleting the OSM app or you will lose acces to your account.

    Remove all app data Delete the OSM app Restart your phone Install the OSM app again.
  • G

    I cant go into the league

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    FC Eddie_NLF

    @Georg223

    Hi there,

    If this is about one of your clubslots being temporarely not available, then that means that there is maintenance going on in your league or the server that you are playing on. Once the maintenance is over, you can acces your clubslot again. There is no timefrain for when the maintenance is over, so check back regularly.

    If this is about OSM being down, then that is due to technical issues. They are/were working on fixing the issue. Hopefully the game will run now smoothly again.

  • C

    Coin problem

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    FC Eddie_NLF

    @celaljk

    Hi there,

    For this issue it is best to contact our customer support as they have the tools to check things. You can find them via the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide enough details about your issue and add proof of payment of the Bosscoin package you bought.

  • A

    boss coins could not be transferred to my account

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    65 Views
    FC Eddie_NLF

    @ardacann_1

    Hi there,

    If you bought Bosscoins from the OSM Store and didn't received them, then you should be able to claim them through the career page. Otherwise you will have to contact our customer support. You can find them via the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.

  • mrisaackokM

    Can't access the website on my web browser

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    76 Views
    SpecialOneS

    and trust MNL devvers of course!