Support

@GORDON-MILNE-1990 Glad to hear it's solved now and you're welcome

@Usenbolt Hi there, I understand this can be frustrating, but cheatings aren't discussed nor handled on the forum. The support website is the only place for cheatings. Keep in mind that there needs to be substantial proof that someone is really cheating and over a larger period of time. You can also read the post in the below topic with some guidelines as to what is considered cheating. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/6

Hi, There're no issues with transfers, in fact transfers are at full steam with Transfer Rush event

what a bad design...

@Ik2on Hi there, I already explained the procedure in that other topic, didn't I? https://forum.onlinesoccermanager.com/topic/76189/account You can deactivate the account by logging into the webversion of OSM. With the GDPR Gamebasics has the right to keep your data for a period of time (due to possible cheatings). But as a consumer you also have the right to ask for a complete removal of those data. However, to ask that you will have to go to our customer support at https://support.onlinesoccermanager.com/hc/en-us and send in a ticket. If you already send in a ticket, then you will have to wait until you receive a reply. This is how the procedure works. You can complain all you want, but the procedure is the procedure.

We're sorry for this situation. The good thing is that it affected all users so no one had an advantage. It's all fixed now

Me too.

@ilkercgul98 They are not going to check this anymore, so if you want to have those statistics of your slots 2 and 3 then you will have to manage a team there. Hopefully at the end of the season they will return.

You're welcome and I will close your topic then.

@CrackKlaus Hi there, When I look at your profile I see that you finished your league in Germany on October 7th. The Winners Cup ticket will only be available for 7 days before it expires. Since it's already October 18th now, your ticket is expired and thus can't be used anymore. Winners Cup tickets are issued around a day after the league has ended and is stored in your inventory (the blue-yellow OSM bag). So make sure to double check your inventory when next time you are eligble for the Winners Cup. If you see it there then you can go to any of your empty managerslots and look for the ticket on the "choose a team" page.

@JAY-ZO Thanks

30 days ranking... it should be difference between current medals and medals 30 days ago, but this isn't working as expected for quite some time ago. It's on to do list to be rmoved, but since the impact on game is so low, prio is really low, but... there won't be a fix, it will be a removal (it may happen in a week or in a year...) Training progression it's only effective after you claim it, if you don't claim is like if player didn't trained/improved Club history B, several of those special leagues were not picked, no one was playing them, so we reduced the number of leagues active at same time so they're in fact played NOTE: For future, one question per topic please

Subject: Unable to Access My Old OSM Account Linked to Facebook Hello OSM Support Team, I hope you’re doing well. I have an old OSM account under the name عبد العزيز يعكوبي, which I created in 2018 and linked to my Facebook account. Recently, I’ve been trying to log in through Facebook as usual, but it doesn’t work anymore. I’m unable to access my old account. As soon as I enter my Facebook account in the OSM login section and click “Log in,” the screen shows an error page instead of opening my account. Could you please check the status of my account and help me recover access to it? I can send you a screenshot of the error screen if needed. Thank you for your time and assistance. Best regards,

@Dizzu28 Hi there, If an error occurs with buying a player with Bosscoins then the Bosscoins should be converted to Club Funds. That way you can buy the player again with the Club Funds. If Bosscoins weren't converted to Bosscoins then you should contact our customer support. They can check what went wrong. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us Make sure to provide as much details as you can.

OK, tks for the heads up. If this happens again, try to find ou why account becomes inactive, so we can reproduce and fix it!

Fixed for you. We'll work on a global fix