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We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.4k Posts
  • Crusader kinC

    Is My Old Account Banned or Just Inaccessible? Need Help!

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    FC Eddie_NLF
    @Crusader-kin Hi there, The most likely scenario is that your old account has been permanently removed from the OSM database. This will happen to all accounts that are inactive for a period of 3 years straight and needs to be done because of the privacy laws (GDPR). In that case you will have to play OSM with this new account that you created. If you still remember your old managername, then you can contact our customer service to be sure if that's the case. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Provide as much details about your old account as you can. Depending on how busy it is, it might take several days before you receive a reply.
  • Jovi BarinhoJ

    free 50 tokens

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    Jovi BarinhoJ
    Ok, thanks
  • Rajaaifc1R

    InstaLeague

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    No one has replied
  • G

    Accidentally bought extra trainer (again)

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    FC Eddie_NLF
    @GierLucas_NL Hi there, You will have to ask this question to our customer support as they can verify this and give those Bosscoins back. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Depending on how busy it is, it might take several days before you receive a reply.
  • JAY ZOJ

    Bug on web version

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    FC Eddie_NLF
    @JAY-ZO Good to hear I will close your topic then.
  • Sergio HàS

    I don't have any boss coin after recruit friends

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    FC Eddie_NLF
    @Sergio-Hà It wouldn't suprise me if those Bosscoins are automaticaly added to your account if you met all those requirements. So if you are sure that you didn't received them, then you should contact our customer support. They can verify if requirements are met and if the Bosscoins are added or not. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Depending on how busy it is, it might take several days before you receive a reply.
  • DidyXavy 0D

    Server not available

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    FC Eddie_NLF
    @DidyXavy-0 Hi there, That's unfortunate, but it can always happen that there are some server issues. They try to minimize downtime as much as possible, but it still technology. If server issues are severe they try to halt simulations, if possible. And a rollback will only happen if data gets corrupted or there are extreme issues with servers.
  • Joaquin Barbero DelgerJ

    Fantasy League Bug

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    FC Eddie_NLF
    @Joaquin-Barbero-Delger You're welcome and good luck with your issue.
  • Lin0mercy_NLL

    Problem

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    FC Eddie_NLF
    @Lin0mercy_NL Hi there, If Bosscoins purchased from Packs in the OSM Store aren't added to your account inmediately, then you should be able to claim them through the career page. If that doesn't work and you still haven't received them, then you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide proof of payment. Depending on how busy it is, it might take several days before you receive a reply.
  • R

    error

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    FC Eddie_NLF
    This just means that there is some maintenance going on. You clubslot will be available again when maintenance is over.
  • Mjn0onkM

    Transfer list

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    pop smoke 19_9P
    @FC-Eddie_NL i didn't know man thank you for the update
  • ram2552R

    Good day. Stop game?

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    FC Eddie_NLF
    @ram2552 Hi there, There is a new version of the app today ((v4.13.43) that should fix this issue. This is for the OSM app on iOS, so if you use Android you will have to give us more details of your issue.
  • E

    Bug2

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    FC Eddie_NLF
    @emo2335 Hi there, This is normal. That page is there to just see what teams you are managing. You can click on a team to go directly to that clubslot. But if you aren't managing a team then clicking on it won't do anything. If you want to start manage a team on any of your free manager slots, then you need to go to the career page instead of going to your profile. The career page is located in that same drop down menu as your profile.
  • E

    Bug

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    FC Eddie_NLF
    @emo2335 Hi there, These are some tasks that may need your attention. Things like putting players in your starting line-up or selecting players for specialist roles. If it's blank, then no tasks require your attention.
  • MOwahed 25M

    Two deals were sold and the money has not been credited to my account.

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    FC Eddie_NLF
    This one slipped through the cracks. I will close this topic. If it happens again, contact customer support at https://support.onlinesoccermanager.com/hc/en-us
  • EL7ADYE

    The login page stay updating and i cant enter the game

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    FC Eddie_NLF
    Today a new version of the app (v4.13.43) has been rolled out that should fix this issue. It might take a few hours before the new update can be downloaded from the app store.
  • JAY ZOJ

    Emoji gets flagged

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    JAY ZOJ
    @FC-Eddie_NL I had to delete and put it there again. Thanks
  • AngelfootsA

    The low down

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    No one has replied
  • BobsmokeB

    This topic is deleted!

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  • MrXienonM

    Joining Champions League

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    MrXienonM
    @FC Eddie_NL Thank you for the explanation and your quick response. Yes, I was referring to the Winners Cup ticket after finishing first with Manchester City. Now it makes perfect sense. I’ll wait patiently for the league to fill up. Thanks again!