Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.7k Topics 26.9k Posts
  • Servers dont respond

    Locked
    38
    1
    0 Votes
    38 Posts
    2k Views
    MAJ_BAM
    @FC-Eddie_NL Hello friends. I have a question for you. Due to system instability and the postponement of matches yesterday, September 19th, we ended up losing a day of the 2020/2021 event. Will we have an extra day of the event because of this? I believe everyone would like this to happen. Since there was no simulation, we ended up not being able to take advantage of the event in the friendlies twice or three times. I'm Brazilian, personally, and I have four slots occupied: one is a battle slot, the other is an important championship for my group, and there are important tournaments taking place in our country. Many bought young players through the scout, hoping to play two or three friendlies during the event, but because of the system issue, this won't be possible. I think it's in everyone's interest for this to happen. Could you please give us an answer on this?
  • Party problem

    Locked Moved
    2
    0 Votes
    2 Posts
    137 Views
    FC Eddie_NLF
    @Julian-Grassetto Hi there, See the below topic for more info about the server issues. https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/35
  • Community Mission reward not received

    3
    0 Votes
    3 Posts
    382 Views
    FC Eddie_NLF
    @PeritMoren According to an admin you should be able to claim the Gold Pack tommorrow again (Sunday). The pop-up will show up when you login for the first time that day and only comes up that one time, so try not to accidentaly click it away.
  • Postponed match

    Locked
    2
    0 Votes
    2 Posts
    116 Views
    FC Eddie_NLF
    @mak_244 Hi there, See the below topic for more info about the server issues https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/35
  • /problme

    Locked
    2
    2
    0 Votes
    2 Posts
    121 Views
    FC Eddie_NLF
    @adam-mouhtat Hi there, See the below topic for more info about the server issues. https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/35
  • Accidental resignation from my league

    Locked
    2
    0 Votes
    2 Posts
    200 Views
    FC Eddie_NLF
    @Mineds Hi there, I'm sorry, but there is nothing that can be done about that. Once you have resigned from a league it is impossible to join that league again. Your league will carry on without you and will end at the end of the season if you haven't set a new season up yet.
  • match keeps on status "match playing"

    Locked
    6
    0 Votes
    6 Posts
    294 Views
    FC Eddie_NLF
    Hi there, See the below topic for more information https://forum.onlinesoccermanager.nl/topic/76018/servers-dont-respond/36 https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/36
  • Can't redeem mission's rewards

    Locked
    4
    0 Votes
    4 Posts
    201 Views
    FC Eddie_NLF
    You're welcome
  • Match delayed for over 18 hours now..

    Locked
    2
    0 Votes
    2 Posts
    87 Views
    FC Eddie_NLF
    @retrospectro Hi there, There were issues with the servers yesterday, so match simulation was halted. Those matches that didn't played yesterday will be played today if there are no issue. Otherwise they will be postponed again to tommorrow.
  • Errors in player ratings

    imu
    1
    0 Votes
    1 Posts
    54 Views
    No one has replied
  • 0 Votes
    3 Posts
    239 Views
    hedrey 10H
    @Mastermind-XI There are 3 alignments, 2 managed to enter and 1 didn't. I wanted to know what happened and how to solve the problem.
  • Can't leave ads and thus I have no reward

    2
    0 Votes
    2 Posts
    67 Views
    FC Eddie_NLF
    @padm10 Hi there, The pop-up for the ad should automaticaly close a few seconds after the ad is finished.
  • Crew staff

    2
    0 Votes
    2 Posts
    117 Views
    FC Eddie_NLF
    @Pedro-PAC94 Hi there, Yes, you can nominate another crewmember to be the Boss of the crew. This can be done on the settings at the crewpage. After you have set that up, you can leave your crew and join another.
  • Wrong player added to my squad without permission (Tottenham - Slot 1)

    bug
    2
    1 Votes
    2 Posts
    237 Views
    FC Eddie_NLF
    @mohamed-zidan_23 Hi there, Let me start by saying that demanding something is completely unnecessary and won't get you anywhere. Also: no one forced you to quick sell that player. You could have put him on the transferlist and sold him that way or you could have asked about the issue first before making any rash decisions. Quick selling him was your own decision. Now about the issue itself: this looks like a 'ghost' player. Tottemham Hotspur has loaned out Solomon to Villareal for the current season. For some reason that players seems to be put back in your Tottenham Hotspur squad. Why that happens is the million dollar question. I will report this to the admins. As a side note: I wouldn't recommend putting any private information on a forum that is accesible to every OSM user. For your own privacy I have removed your email adress.
  • Reward not recieved

    Locked
    2
    0 Votes
    2 Posts
    189 Views
    FC Eddie_NLF
    @Beka0911 Hi there, Each offer on the offerwall has a number of requirement you need to meet, so it could be that you didn't fulfilled all requirement. If you are sure you did and Fyber doesn't want to accept your fullfillment of that offer, then you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us Make sure to provide as much details about the offer as possible and include all communication between you and Fyber about that offer.
  • not getting payout from knockout royale

    Locked
    2
    0 Votes
    2 Posts
    107 Views
    FC Eddie_NLF
    @DaMonke Hi there, Payout from Knockout Royale could take a little while. If you still didn't receive the Bosscoins then you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us
  • Account löschen.

    Locked
    2
    0 Votes
    2 Posts
    134 Views
    FC Eddie_NLF
    No idea what this is about, but I guess the topic can be closed then
  • Boss coins Error

    Moved
    2
    1
    0 Votes
    2 Posts
    123 Views
    FC Eddie_NLF
    @Skilodinho Hi there, You can only claim the Bosscoins for the first time you have reached a new Division. If you already got to Division 6 before, you have already claimed them back then. When you drop to Division 5 and then get back to Division 6, you won't be able to claim them again.
  • Lost many accounts

    Locked
    3
    0 Votes
    3 Posts
    145 Views
    FC Eddie_NLF
    @Skilodinho Hi there, As @JAY-ZO mentioned, you are only allowed to have one account per World (one on Dutch version and one on the international version of OSM).
  • Pre- matches training camps

    Locked
    2
    0 Votes
    2 Posts
    85 Views
    FC Eddie_NLF
    @rado-kochas Hi there, That's because they first used a secret training before going on training camp. The secret training masks it and thus you do not receive a pre-match notification about the training camp.