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We're here to help you with questions and bugs. ENGLISH ONLY!

4.7k Topics 27.1k Posts
  • BUGS ON RECEIVING MONEY ON TRANSFERS

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  • topic closed without being solved

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    DE XRISTD
    @ultra-viola Hello mate...the answer is that, it plays first against the second of the other group....but last week we may had some 'issues' due to ranking bug...as it was the situation of your league... The answer to the first topic you opened was wrong, posted clearly by mistake and was for another topic.....but this doesn't give you the right to talk like the way you did in this topic...so please watch your language next time....
  • Can not scout in Germany

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    DE XRISTD
    Cheers...
  • Bug with transfers

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    King_Jamiu_10K
    The Clash of Nations A and B were updated a few days ago. From now on it's no longer possible to make transfers in these Leagues, as they are national teams. However, training and friendly progression were increased in these leagues, so your players get better faster! Sorry for the inconvenience!
  • Squad page from other leagues - Error

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    King_Jamiu_10K
    Hi, This is a known bug and GB are working on fixing it!
  • Resigned from my own league

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    King_Jamiu_10K
    Hi, I have checked and found that the resignation was made on your account. You logged on the app 1 minute before the resignation and 3 minutes after. You resigned yourself or someone could have done it, but the resignation was made from your phone!
  • OSM Euros rules

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    King_Jamiu_10K
    Hi, You can find your answer on our common questions topic!
  • Trouble arranging

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    King_Jamiu_10K
    Hi, I believe your ranking should be okay now! If you're checking your ranking immediately after the end of the league it won't update until after some hours.
  • winners cup round of 16

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    DE XRISTD
    Cheers...
  • [Bug] Training notification (iOS)

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    SpecialOneS
    Tks for reporting it. We've added it to our backlog and we'll fix as soon as possible!
  • Points

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    King_Jamiu_10K
    Hi, After checking your league in England I found that there is nothing wrong with your manager points. Manager points only decrease when manager's go down on the league table. You lost position so it is normal that you have less MPs. The bug kept users on the same position, so what happened is that you should have gone down, and you didn't (since the bug kept you on the same position), and now that the bug is fixed MPs were adjusted! [image: 1598598998709-speedkills.png]
  • LEAGUE TABLE ERRROR

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    King_Jamiu_10K
    Hi, This should be solved after the next simulation. Report it again if it doesn't.
  • No Announcements on Android App

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    SpecialOneS
    System is working fine with all announcements except the battle ones.... These surveys and announcements are made to specific group of users, that meet specific criteria. This particular one was for all users that are in a crew and not playing battles. These conditions should be fulfilled on the day we set up things. So, you were playing a battle recently (ended on 17th). To leave battle earlier/before league reset, you left your crew and joined back.... So, you were not in a crew and were playing a battle.... recently. And the Survey was set up before the day it was set live (translations are needed among other stuff)....
  • Loggin problem via Ipad

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    محمد اشرف ناديم
    @Tagovailoa Hello, update the browser to the latest version or use another browser
  • Why suspended???

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    King_Jamiu_10K
    Hi, This doesn't change the fact that lock or suspension will never be discussed on the forum. They have to file an appeal via the accounts or via support mail.
  • Delete account

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    DE XRISTD
    Cheers...
  • BUG duplicate player/wrong classification

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    King_Jamiu_10K
    Case closed!
  • Same player several times + ranking isn't correct

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    King_Jamiu_10K
    Case closed!
  • How to report a cheater that resigned after the match?

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    SpecialOneS
    Join a league, make a training camp and resign even after wining a match is not enough reason to be punished. There are plenty of reasons for managers to do it. You need to find the manager that you suspect that's behind that and report him, explaining that you suspect of Term number 8 being broken, [image: 1598440466408-8d146402-7da0-4050-aabe-789bc1b90b1a-image.png] where a a manager with multi accounts or several managers play together to give an unfair advantage to another manager. Something like this: [image: 1598440763689-250fcd84-21b2-4d6d-bbff-976efd62c05e-image.png] [image: 1598440925455-f019dbea-68d8-4f23-9fc8-7a7d845be07d-image.png] In this situation there's a pattern that may justify locks/suspensions
  • Strange transfer hour

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    SpecialOneS
    Hi, This was due to server maintenance. Engine was stopped and after maintenance, they were started manually