Support

@Therba Hi there, Depending on how busy it is, it might take a few days before you receive a reply to your ticket. Also keep an eye out on your spamfolder as the reply might have been stored there.

@Gino-Topolino Hi there, I'm sorry to hear that. Those special offer packs are normally located at a different spot in the OSM Store. Anyway, for all questions and issues related to purchases in the OSM Store, you will have to contact our customer support. They can help you out and refund your Bosscoins. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

@GnGHK21 Hi there, See the above post from @Lirind @Lirind Thanks

@HTxD-Barros Hi there, Depending on what you bought, they are given to you in a different way. Bosscoins should be transfered to your account inmediately. If that's not the case, then you should be able to claim them through the career page. Other items (Club Funds, Training Progression and Player Packs) are stored in your inventory. This is the blue-yellow OSM bag you see at the top of the screen on every page. From there you can use them. If for some reason you still didn't received what you purchased, then you will have to contact our customer support. They can verify your purchase. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment to speed up the process.

hey Eddie, it is clear thank you for explaination. I am trying to go up in rank. i m now 173rd position. but in winners cup, there is a one team that his squad value is 17billion and average is 175. and then 2nd expensive team is only 2.5 billion and average is 130. so I had 2 game with this user and of course I lost both game and it cost me 2200 manager point which I can gain it in 3 months. it doesnt sound fair, thats why I wanted resign from winners cup.

No response, so topic will be closed

No resonse, so topic will be closed

No response, so topic will be closed

No response, so topic will be closed

Transfer Madness was active yesterday, so time to close this topic.

@therookie1 Hi there, If Juventus won that match, then those extra 100 Bosscoins will be added to your account after that match has been played. Then it can take up to another 24 hours before they are added.

@Furious-Dad Hi there, I had to do a Google search to find the information: https://www.cafonline.com/caf-africa-cup-of-nations/news/totalenergies-caf-africa-cup-of-nations-cote-d-ivoire-2023-qualified-nations-submit-squad-list-to-caf/ For the Africa Cup of Nations 2023 (held in early 2024) the CAF decided to increase the maximum players a nation could have from 23 to 27. The minimum was 23 and the maximum was 27. Nations were given free choise in how much players they selected between those minimum and maximum numbers. That's why you see a difference in the amount of players are available for each country in that tournament. So this is not a bug.

@Kerem-Bahcivan Hi there, Getting the error message 'username/password is incorrect' can mean two things. The managername is really incorrect. You are trying to log in to the wrong version of OSM. If you are sure that you are using the correct username, then the issue will be number 2. With OSM NL and OSM World there are two seperate versions of OSM who act independentaly from each other. On your iPhone/iPad you can go to the settings of the OSM app through the settings of your phone. There you can select the region you want to log in to. Your account is located on OSM World, so you will have to select that region in order to log in to your account.

@مح-ـمد-بن-مساعد Hi there, For account issues it's best to contact our customer support. They have the tools to help you out. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

@AymenDerghal Hi there, That's a weird glitch. It's best to contact our customer support. They have a the tools to check what went wrong. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

@Pizdarija You will keep your Bosscoins and can use them later on with different teams. But everything else resets. This is the nature of OSM, ever since it's start in 2001.

@Stefson-Anderson_NL Hi there, For payment issues you will have to contact our customer service. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide that transaction code. The support team can then take a look at the issue.

@Ahmadinho10 Hello mate, Use this link >> https://support.onlinesoccermanager.com/hc/en-us/requests/new and make a report for it.

@yousef-11111 Hi there, You probably spend them on something as Bosscoins do not just dissapear. You can contact our customer service if you want to know where you spend them on. https://support.onlinesoccermanager.com/hc/en-us