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We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • A

    Assists given

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    FC Eddie_NLF
    @acaciadelft_NL In the OSM app you can still see the amount of goals and assist a player made on the player card. It's seems it's only the player card on the webversion that changed.
  • M

    Jeremie Frimpong

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    FC Eddie_NLF
    @Mateusz9 This is now corrected and he is listed as a defender again. This will be the case for new leagues and new transfers.
  • Cesare MunsasonC

    New bug players without form and morale

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    FC Eddie_NLF
    @Furious-Dad Nope. They won't be handing out compensation as everyone in your Winners Cup was affected by this. So nobody had an advantage over the other.
  • Project 141_NLP

    Can't see round when selecting new league

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    No one has replied
  • S

    Can't access my 2020 account !!!

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    FC Eddie_NLF
    @Shaqinho-0 Hi there, As @Lirind stated: accounts that have not been used for a period of three years straight are permanentely removed from the database and can't be restored. This is in complience with privacy laws. You will have to play with the new account you created. @Lirind Thanks
  • S

    Can't play in my friends league.

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    FC Eddie_NLF
    @ScaryT Hi there, Like @Lirind said: OSM has two seperate versions. One is OSM NL and is mostly for users that live in The Netherlands and Belgium. The other version is OSM World and is an international version where users from all around the world can play together. As both versions act indepentantely of each other, the account you have created only works on the version where it was created on. This account you are having is located on OSM World and can thus only be played on OSM World. You're friends are either playing on OSM NL or you have downloaded the wrong version of the Android app. The first thing you can try is to go the login page of the OSM app and check which region is selected: Dutch or World. If it is Dutch, then you have to switch that region to World and you should be able to login and find the league your friends are playing in. If it is already set on World region, then your friends are playing on OSM NL. You have then two choises: You can switch to the Dutch region and create an account on that version of OSM. Then you should be able to find the league your friends are playing in. All your friends create an account on OSM World and you can play together on the World version of OSM.
  • Paul TweddleP

    Please change the font back - I will go blind!

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    Mönchengladbach1900M
    Bei mir hat sich nix geändert... Vor allem das große D und das große O zu unterscheiden ist fast unmöglich...Im Web jedenfalls... Bestes Beispiel ZDM oder ZOM...Ich hab immer zutun herauszukriegen ob das nun ein defensiver oder ein offensiver ist...
  • F

    Player wrong

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    FC Eddie_NLF
    @feyenoord-ronaldo_NL Hi there, Frimpong being a midfielder was a mistake and was going to be corrected after the next update of the Germany league. That update happened yesterday, so the league overview page of Bayer Leverkusen's squad is probably incorrect and not updated properly if you have him as a defender.
  • Billy Boyo_NLB

    Team that played is not the team I selected

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    FC Eddie_NLF
    @Kobbie37_NL Hi there, If you play on the OSM app it can sometimes happen that the changes you make to your starting line-up won't be saved. This happens when the data in your OSM app isn't synchronised with the OSM server. Your assistent then fills the open spots. So it could be that this happened and the assistent choose a different player that you initialy wanted to start. The above could also be the reason for the message that all 11 players weren't selected. Even if you did filled all the spots, the message sometimes lingers after you have filled all 11 positions for your starting line-up. Just some small glitch that you can ignore if all 11 spots are filled.
  • G

    Inviting friends and not getting the points

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    FC Eddie_NLF
    @griz-taha Hi there, There is a system in place that checks if you met all criteria to receive the bonus for inviting friends to OSM. Those are as follows: New user has to sign up via invitation link and on same session (if user installs app, then closes it and later opens it and sign up, it won't work. He needs to click the link again and only after the account has been created) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards. So make sure to double check if you and your friends meet these criteria. If that's the case and you didn't receive them, then you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide the managernames of your friends who you invited.
  • C

    my money is gone

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    FC Eddie_NLF
    @caglarskn Hi there, Assuming you are talking about your Bosscoins, then you most likely spend them on things as they don't just dissapear. If you want to have some more details on where you spend them, then you will have to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • R

    Bug in the result

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    FC Eddie_NLF
    @Rodrigo-Amá Hi there, Did you played a cup match perhaps? Otherwise you will have to give some more details.
  • G

    Update

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    NaizurusN
    Fixed, thank you
  • Alaska31A

    difficulty selling players

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    O
    I am having the same problem selling players even if its low price my friends in the same league with me be selling 3 to 5 players more expensive than me while it can take 2 to 3 days to sell a player
  • Şêr CanŞ

    اخطاء مملة جدا في سيرفرات osm

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    FC Eddie_NLF
    @Şêr-Can Hi there, The 4 days pre-season is a general indiciation of the amount of days before the first match start. The 3 days and 1 hours is the actual time until the first match start. The reason for that, is that you joined the league not right after simulation started, but 23 hours after simulation. Or 1 hour before simulation starts, depending on how you look at it. This is normal behaviour and depends on when you join the league compared to the time when league will be simulated. If you join a league right after server simulation is concluded, you will have a lot more hours left on that first day then when you join a league very close to server simulaton.
  • D

    Try again later

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  • JAY ZOJ

    International team

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  • 2722222

    Please update the language Chinese

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    FC Eddie_NLF
    @272222 Hi there, Not all languages are available in OSM. It takes lots of time and work to do a proper translation and thus there need to be a large number of users from that country before they might add a translation of that language in the game. The same will apply to adding it to the Chinese App Store.
  • Deniz BeyazD

    i can not log in the game on my ios device

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    FC Eddie_NLF
    @Deniz-Beyaz Then it's best to contact the customer support and give as much details and screenshots about the issue. I think that they can help you out much better then I can.
  • B

    Unable To Kick Manager

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