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Bug with Chat new message notification

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  • brickbybrickB Offline
    brickbybrickB Offline
    brickbybrick Spanish Users
    wrote on last edited by
    #1

    I have this bug both on PC and mobile app

    I had a recent chat with someone, but the notification would insist there were new messages, after some days I decided to delete all my chats in hopes this would fix it, but the bug persists;

    I always have a notification as if I received a new message and is very distracting and annoying

    Here's a video showing how it looks : https://streamable.com/5h0kpq

    Screenshot_5.png

    FC Eddie_NLF 1 Reply Last reply
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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to brickbybrick on last edited by
    #2

    @brickbybrick

    Hi there,

    Have you already cleared the cookies and cache?

    brickbybrickB 1 Reply Last reply
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  • ana02tA Offline
    ana02tA Offline
    ana02t Spanish Moderator
    wrote on last edited by
    #3

    I have the same problem.

    Moderadora de foro

    ACTUAL LÍDER DE LA PENÚLTIMA LEGIÓN

    FC Eddie_NLF 1 Reply Last reply
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  • brickbybrickB Offline
    brickbybrickB Offline
    brickbybrick Spanish Users
    replied to FC Eddie_NL on last edited by
    #4

    @FC-Eddie_NL
    Yes I did clear cache and cookies, on app I re-installed it, issue persists...

    FC Eddie_NLF 1 Reply Last reply
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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to brickbybrick on last edited by
    #5

    @brickbybrick

    I've sent you a chat message with my World account. Could you check if the notification dissapears after you have read the message?

    1 Reply Last reply
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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to ana02t on last edited by
    #6

    @ana02t

    I have send you a chat message aswell. Could you check if the notification dissapears?

    1 Reply Last reply
    0
  • ana02tA Offline
    ana02tA Offline
    ana02t Spanish Moderator
    wrote on last edited by
    #7

    The notification is still there.

    Moderadora de foro

    ACTUAL LÍDER DE LA PENÚLTIMA LEGIÓN

    FC Eddie_NLF 1 Reply Last reply
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  • brickbybrickB Offline
    brickbybrickB Offline
    brickbybrick Spanish Users
    wrote on last edited by
    #8

    Same here, icon keeps coming back

    1 Reply Last reply
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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to ana02t on last edited by
    #9

    @ana02t @brickbybrick

    Thank you both for checking. I will report it to Gamebasics.

    1 Reply Last reply
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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    wrote on last edited by
    #10

    @ana02t @brickbybrick

    This issue should be fixed. Can you confirm that the notification is gone? You might have to remove cookies and cache again.

    1 Reply Last reply
    1
  • brickbybrickB Offline
    brickbybrickB Offline
    brickbybrick Spanish Users
    wrote on last edited by
    #11

    Hi @FC-Eddie_NL
    I can confirm the issue is fixed for me, the notification is gone
    Thank you

    1 Reply Last reply
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  • ana02tA Offline
    ana02tA Offline
    ana02t Spanish Moderator
    wrote on last edited by
    #12

    Hi, the problem still exists. I have removed data and cache in the app, but it didn't work.

    Moderadora de foro

    ACTUAL LÍDER DE LA PENÚLTIMA LEGIÓN

    FC Eddie_NLF SpecialOneS 2 Replies Last reply
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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to ana02t on last edited by
    #13

    @ana02t

    I have send you a new chat message. Hopefully that fixes it. If not, then you could try the more rigirous approach and do the following steps:

    1. Remove all app data
    2. Delete the OSM app
    3. Restart your phone
    4. Install the OSM app again
    1 Reply Last reply
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  • SpecialOneS Offline
    SpecialOneS Offline
    SpecialOne
    replied to ana02t on last edited by
    #14

    @ana02t It should be fixed now.... Can you check please?

    "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

    1 Reply Last reply
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  • ana02tA Offline
    ana02tA Offline
    ana02t Spanish Moderator
    wrote on last edited by
    #15

    Yes, thanks 🙏

    Moderadora de foro

    ACTUAL LÍDER DE LA PENÚLTIMA LEGIÓN

    1 Reply Last reply
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