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  3. Bug with Chat new message notification

Bug with Chat new message notification

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  • B Offline
    B Offline
    brickbybrick
    Spanish Users
    wrote on 3 Sept 2024, 04:20 last edited by
    #1

    I have this bug both on PC and mobile app

    I had a recent chat with someone, but the notification would insist there were new messages, after some days I decided to delete all my chats in hopes this would fix it, but the bug persists;

    I always have a notification as if I received a new message and is very distracting and annoying

    Here's a video showing how it looks : https://streamable.com/5h0kpq

    Screenshot_5.png

    F 1 Reply Last reply 3 Sept 2024, 10:48
    0
    • B brickbybrick
      3 Sept 2024, 04:20

      I have this bug both on PC and mobile app

      I had a recent chat with someone, but the notification would insist there were new messages, after some days I decided to delete all my chats in hopes this would fix it, but the bug persists;

      I always have a notification as if I received a new message and is very distracting and annoying

      Here's a video showing how it looks : https://streamable.com/5h0kpq

      Screenshot_5.png

      F Offline
      F Offline
      FC Eddie_NL
      Moderator NL
      wrote on 3 Sept 2024, 10:48 last edited by
      #2

      @brickbybrick

      Hi there,

      Have you already cleared the cookies and cache?

      B 1 Reply Last reply 3 Sept 2024, 22:20
      0
      • A Offline
        A Offline
        ana02t
        Spanish Moderator
        wrote on 3 Sept 2024, 14:07 last edited by
        #3

        I have the same problem.

        Moderadora de foro

        ACTUAL LÍDER DE LA PENÚLTIMA LEGIÓN

        F 1 Reply Last reply 4 Sept 2024, 13:15
        0
        • F FC Eddie_NL
          3 Sept 2024, 10:48

          @brickbybrick

          Hi there,

          Have you already cleared the cookies and cache?

          B Offline
          B Offline
          brickbybrick
          Spanish Users
          wrote on 3 Sept 2024, 22:20 last edited by
          #4

          @FC-Eddie_NL
          Yes I did clear cache and cookies, on app I re-installed it, issue persists...

          F 1 Reply Last reply 4 Sept 2024, 13:13
          0
          • B brickbybrick
            3 Sept 2024, 22:20

            @FC-Eddie_NL
            Yes I did clear cache and cookies, on app I re-installed it, issue persists...

            F Offline
            F Offline
            FC Eddie_NL
            Moderator NL
            wrote on 4 Sept 2024, 13:13 last edited by
            #5

            @brickbybrick

            I've sent you a chat message with my World account. Could you check if the notification dissapears after you have read the message?

            1 Reply Last reply
            0
            • A ana02t
              3 Sept 2024, 14:07

              I have the same problem.

              F Offline
              F Offline
              FC Eddie_NL
              Moderator NL
              wrote on 4 Sept 2024, 13:15 last edited by
              #6

              @ana02t

              I have send you a chat message aswell. Could you check if the notification dissapears?

              1 Reply Last reply
              0
              • A Offline
                A Offline
                ana02t
                Spanish Moderator
                wrote on 4 Sept 2024, 15:33 last edited by
                #7

                The notification is still there.

                Moderadora de foro

                ACTUAL LÍDER DE LA PENÚLTIMA LEGIÓN

                F 1 Reply Last reply 4 Sept 2024, 20:27
                0
                • B Offline
                  B Offline
                  brickbybrick
                  Spanish Users
                  wrote on 4 Sept 2024, 17:20 last edited by
                  #8

                  Same here, icon keeps coming back

                  1 Reply Last reply
                  0
                  • A ana02t
                    4 Sept 2024, 15:33

                    The notification is still there.

                    F Offline
                    F Offline
                    FC Eddie_NL
                    Moderator NL
                    wrote on 4 Sept 2024, 20:27 last edited by
                    #9

                    @ana02t @brickbybrick

                    Thank you both for checking. I will report it to Gamebasics.

                    1 Reply Last reply
                    0
                    • F Offline
                      F Offline
                      FC Eddie_NL
                      Moderator NL
                      wrote on 6 Sept 2024, 16:44 last edited by
                      #10

                      @ana02t @brickbybrick

                      This issue should be fixed. Can you confirm that the notification is gone? You might have to remove cookies and cache again.

                      1 Reply Last reply
                      1
                      • B Offline
                        B Offline
                        brickbybrick
                        Spanish Users
                        wrote on 7 Sept 2024, 03:17 last edited by
                        #11

                        Hi @FC-Eddie_NL
                        I can confirm the issue is fixed for me, the notification is gone
                        Thank you

                        1 Reply Last reply
                        0
                        • A Offline
                          A Offline
                          ana02t
                          Spanish Moderator
                          wrote on 7 Sept 2024, 09:00 last edited by
                          #12

                          Hi, the problem still exists. I have removed data and cache in the app, but it didn't work.

                          Moderadora de foro

                          ACTUAL LÍDER DE LA PENÚLTIMA LEGIÓN

                          F S 2 Replies Last reply 7 Sept 2024, 21:49
                          0
                          • A ana02t
                            7 Sept 2024, 09:00

                            Hi, the problem still exists. I have removed data and cache in the app, but it didn't work.

                            F Offline
                            F Offline
                            FC Eddie_NL
                            Moderator NL
                            wrote on 7 Sept 2024, 21:49 last edited by
                            #13

                            @ana02t

                            I have send you a new chat message. Hopefully that fixes it. If not, then you could try the more rigirous approach and do the following steps:

                            1. Remove all app data
                            2. Delete the OSM app
                            3. Restart your phone
                            4. Install the OSM app again
                            1 Reply Last reply
                            0
                            • A ana02t
                              7 Sept 2024, 09:00

                              Hi, the problem still exists. I have removed data and cache in the app, but it didn't work.

                              S Offline
                              S Offline
                              SpecialOne
                              wrote on 10 Sept 2024, 10:56 last edited by
                              #14

                              @ana02t It should be fixed now.... Can you check please?

                              "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

                              1 Reply Last reply
                              0
                              • A Offline
                                A Offline
                                ana02t
                                Spanish Moderator
                                wrote on 10 Sept 2024, 16:27 last edited by
                                #15

                                Yes, thanks 🙏

                                Moderadora de foro

                                ACTUAL LÍDER DE LA PENÚLTIMA LEGIÓN

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