Support

@O-N-E Hi there, If you have been inactive for a period of 3 years straight, then you're account has been deleted and is thus permanentely removed from OSM.

You're welcome

@jurgen-klopp_37243 You're welcome.

@Raynook Hi there, If it happens again, then first try to delete cookies and cache and see if that solves it. If not, then the best thing you can do is contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Also make sure to have a free slot available when you want to redeem the ticket.

@Ahmetk Hi there, If you had an account on OSM prior to this one, then that is probably the reason for this error message. You will have to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

@FC-Eddie_NL ok, thanks for replying

@Almolera Hi there, There is nothing you can do about that. It's in a testing phase which means that it isn't available for everyone yet. Once the final decision of the feature has been made, it will be become available for everyone.

@jurgen-klopp_37243 Thanks

@Bozo_23456789 Hi there, That depends on which pack you want to buy. The standard Bosscoins, Club Funds and other Items packs normally do not have a time limit, unless they give out more Bosscoins or Club Funds than the standard rate. This happens from time to time and then they are limited for a small time period. After that period ends the standard rate applies again. Then there are temporary offers. They are only available for a limited amount of time and will be removed from the store after that period ends.

Considering the feature is still in a testing fase and the complaints has been forwarded to Gamebasics, I will close this topic. We will have to wait and see what happens next after the final decision of the feature has been made.

You're welcome

@frosenzi_4 Hi there, @jurgen-klopp_37243 has given you some feedback on how to proceed. If you do not have an e-mail set to your account nor a social connection (Facebook, Google Play account or Apple Game Center account), you will have to contact our customer service and ask for help there. They will be able to verify if you are the owner of that account and can help you out. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet in English.

@Dawid-Bętkowski-4 Hi there, On the login page you will see which language is selected at the top-right side of the screen. Just click on it and you can select a different language. [image: 1728936263899-schermopname-141.png]

@FireMisha Hi there, Yes, you can put the players that aren't in the starting 11 in training and no, that doesn't affect your match. Matches are being simulated in an instant. 'Match in play' means that the server that you are playing has started simulating, but that doesn't mean that your match is inmediately simulated aswell. Leagues on a server are being simulated in batches, so it's impossible to say how long that message remains exactly. Usually, your matches are simulated around the same time each day.

@stefanogonzalez89 That player will be added when the Spanish league gets a new update. They collect data a few days prior to the league update to check for issues.

@Hansip-Flicks Hello mate, Use this link to make an appeal https://support.onlinesoccermanager.com/hc/en-us Bans are not discussed on forums....

@SirAndroide Hi there, Uhh, if he doesn't have a club at the moment then you won't find him in OSM. He played for Monza in Italy last season, but since Italy has been updated several times for the current season, you won't find him there anymore.

@FC-Eddie_NL thank you for all that info