Support

Hi there, Do you guys still have issues? If so, please open a new topic and be more specific with what goes wrong, what platform you are playing OSM on, etc.

@MAX-Aurelio11 Hi there, Sorry to hear you still haven't gotten the Bosscoins. For these kind of issues you will have to contact our customer service via the below link. https://support.onlinesoccermanager.com/hc/en-us After that click on 'submit a request' and fill in the contact sheet in English. Make sure to add proof of payment.

@YayaDaniiiiel Hi there, If you or your friends created the league then the league moderator can kick managers who are inactive for atleast 72 hours through the managerlist. If league was created by OSM then it is not possible to kick inactive managers.

@Karabakh-Is-Our Hi there, There was indeed a big issue that caused to disable some accounts. I believe they tried to manually fix some of those accounts, but could not do that for each and every one. I don't think there is much that can be done right now. I don't even know if the data of those accounts still excist today. Due to GDPR laws everything needs to be removed after a certain timeframe. You could try going to our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us

@yo1234_3 Hi there, We're sorry you are facing issues, but for these things you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Click on 'submit a request' and fill out the contact sheet in English. Make sure to give as much details as possible.

@امیرحسین0517 Hi there, If your crew boss has activated her account and is still using that e-mailadress, she can just use the 'forget password' link to receive a random generated password. Then she can log in with that generated password and change leadership of the crew if so desired. Otherwise she will have to contact our customer support to gain acces to her account. Our support can be reached via the below link. The contact sheet can be filled in through the 'submit a request' link. https://support.onlinesoccermanager.com/hc/en-us There are no other ways to change leadership of a crew.

@lewandoski1 Hi there, For promo codes you will have to follow our social media.

@John-Smith-787 Hi there, For this issue you will have to contact our customer service. Click on the below link and then 'submit a request'. Make sure to give as much details as to why you can't activate your account. https://support.onlinesoccermanager.com/hc/en-us

@acaciadelft_NL Hi there, Apologies for not giving an answer earlier. You only have a week to claim these Bosscoins. After that they are gone. You could try going to our customer service and ask them if it is possible to manually add them, as it is a pretty hefty amount of Bosscoins that you are missing out. You can find the contact sheet by clicking on the below link and then 'submit a request'. Fill out the contact sheet in English. https://support.onlinesoccermanager.com/hc/en-us

@Mat-Appleton Hi there, Unfortunately there isn't. Managers can only be removed from your league if they haven't logged in for atleast 72 hours. The reason why that manager was able to join a team is because that manager has aleady played in your league in a previous season. Then they are able to join a team without applying or receiving an invite from you. There is only one solution for this: letting your league end and creating a new one from scratch.

Hi there, After the results of a survey that has been held, the simulation time in the American region has been moved up by a couple of hours.

@عمر-فتوح_76 Hi there, After the results of a survey that has been held, the simulation time in the American region has been moved up by a couple of hours. Because of this change there were unfortunatly two matches played instead of just one. Everyone that has been affected received a message via the OSM app. We apologies for the inconvience

@Josep-Guardiola Go to the Community tab and then click on simulation status. The server that you are playing on is accented in yellow.

@DETU7506 This has to be manually added back, but is not so easy. So please contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Click on 'submit a request' and fill in the contact sheet in English. Make sure to provide as much details as possible, like the clubslot on which this issue has happened, how much money was lost and on which matchday this happened. The more info you give, the more easy it will be for our team to restore the clubfunds. As we cannot provide you with more help through this forum, I will close your topic.

@Çapocum Hi there, Please take a look at our Common Questions to find the answer to your question. If you are still facing issues after meeting the necessary criteria, then contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us

@True1Ben Hello mate...selling players is just random...adjust the values of your player, check the position of other players in the transfer list etc....some times your players are sold more easy than other manasgers and the other side around....AND >> watch your language in here......