Support

Cheers!

@akkabouz3douzou_nl Hi, welcome.
Payment issues will only be handled through email, in your case you'll need to contact our Dutch support team by email: NL.support@onlinesoccermanager.com
Provide manager name and full payment receipt/proof of payment in the mail.

@fernando-torres010_nl Hi, welcome.
Please contact our Dutch support team by email: NL.support@onlinesoccermanager.com
Explain the whole story, provide both manager names old and new.

@eljeero11 Hi, welcome.
Payment issues always needs to be done by email to your local support team or in English to EN. team: EN.support@onlinesoccermanager.com

@manager-pr-9
Thanks....

@jopie1313 Hi, welcome.
I'm sorry but we are not support cloned apps.
We have our original app and that is the one that should be used.

Since this is clear, the topic can be closed.
Thanks Eddie.

Thanks, not much to add here.
Although it might be a good idea to read this topic common-questions

Hi, weclome.
There's indeed no other option then to start over with a new account.
Check ou this topic common-questions the most common quenstions are in there and that includes this one.

@hans-orf said in Training camp can’t support result competition of my team, Why??:

@sir-kanawut-yotha

I cannot pass comment on the first screenshot: but surely PSV and Ajax are strong teams? I have lost against teams twice despite using training camp. If it was so easy to win then we would all just use it.

A lot of factors affect the game, especially the counter tactics of experienced managers.

Think we have to factor it into the beauty of the game 😉

Well said mate, thanks!

@Sir-Kanawut-Yotha You just have to figure out how to make it work.

No bug at all.

This is because you didn't enabled/accepted personalised ads.
Due to new GDPR (as explained in this topic), you need to accept personalised ads to have access to videos!

Hi,

Here you go mate >> En.support@onlinesoccermanager.com
This is for the English support team so your message should be in English Language.

Hi,

When you send your scout to bring players with certain criteria and the scout don't find any more players available matching that criteria he brings the closest players he can find since the scout is designed to always bring players instead of coming empty handed.

Adjusting your search criteria like widening the search range could help the scout bring even more closer players matching your criteria.

And Sorry, what refund are you talking about? OSM has nothing to refund here, since you only send your scout with club funds. If the scout returns with players you don't want you can chose not to buy them. But if you do chose to buy them then you have to pay the 15 coins for that.

If you also used boss coins to complete the scouting fee or speed up the timer for the scout It was your choice to do so. It's equally not OSM's responsibility.

Hi,

Yes because privacy has to be accepted before we collect any data from users, so when you open OSM page, we've no idea about which user is doing it and if he has accepted privacy before.

When users doesn't log out neither clear temporary files, there's a record on the browser that links user to OSM and that let us know that this user already accepted it and no need to ask again. If they logout or clear temp files, we've no idea about user, so we need to ask user to accept.

If we place this check after user login (or account creation), we already collected info from user and he may not want us to collect it.

Bottom line, to not be asked again, users shouldn't logout neither clear temp files!

Not a bug. It's by design and there's no other way to do it!

This is fixed now!

Hi,

Yes, this forum is English only.
It's not possible to re-join a league you resigned from.
Also note that your account privacy is your responsibility so be careful who handles your account.

Hi,

For this issue send an email to En.support@onlinesoccermanager.com explaining the situation and include your manager name and email address in the mail.

Fix should be live soon! Tks for reporting it!