Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • M

    ads dont work on mobile since the new update

    7
    0 Votes
    7 Posts
    279 Views
    FC Eddie_NLF
    There is indeed an issue with the ads on Android that causes ads from certain providers to take a long time before they load. So you might have to wait minutes or even hours before the ad can be watched. There is also a possibility that the option to watch a video is disabled until that ad has been loaded. Unfortunately, this can't be fixed by Gamebasics/Miniclip and needs to be solved by the provider of those ads. When that happens is impossible to say. We are sorry for the inconvience.
  • poccnrP

    can't manage 2 fantasy clubs at once.

    Locked
    7
    0 Votes
    7 Posts
    327 Views
    FC Eddie_NLF
    @poccnr Good to hear that it is solved I will close your topic then.
  • R

    The App doesn’t open

    3
    0 Votes
    3 Posts
    150 Views
    FC Eddie_NLF
    @re-christian_1 Hi there, I see that you have logged on today via the OSM app on iOS. I take it your problem has been solved?
  • J

    Club deleted

    Locked
    4
    0 Votes
    4 Posts
    167 Views
    FC Eddie_NLF
    @Julian-Team Hi there, No, there is nothing that can be done. This is how it works in OSM. Resign and you won't be able to manage that team anymore.
  • V

    Suspended

    Locked
    3
    0 Votes
    3 Posts
    154 Views
    FC Eddie_NLF
    @vturgiyt Hi there, Well, as you said 'main account' then it is pretty obvious why you were suspended: You are not allowed to have more than one account on OSM. Make sure to read the rules carefully, or you risk getting your account locked. You can always appeal against this decision by either login into the suspended account or by going to our customer support via below link. https://support.onlinesoccermanager.com/hc/en-us
  • E

    Something went wrong error

    1
    0 Votes
    1 Posts
    116 Views
    No one has replied
  • L

    I can't find leagues that are already playing or have 4 days to prepare, help!!!!

    Locked
    2
    1
    0 Votes
    2 Posts
    115 Views
    FC Eddie_NLF
    @LegendaFom Hi there, The page with active leagues has been removed. It's not meant to manually switch servers and some users used that method to search for leagues with more inexperienced users to try to earn more medals. If you have trouble finding those league, then you can always create your own league or choose the option to 'take an occupied team'. That way a new league will be created by OSM and you will manage that team.
  • M

    PC Version is win 10 is not working since 1 month now

    4
    0 Votes
    4 Posts
    145 Views
    FC Eddie_NLF
    @Mohanadibra The 'oops, something went wrong' error message is usually a local issue. Have you tried to clear the cookies and cache of those browsers? You could also try to remove the browser and installing it again.
  • M

    Leave a club

    Locked
    10
    0 Votes
    10 Posts
    455 Views
    FC Eddie_NLF
    Since this is all clear, I will close the topic.
  • neil warnN

    Shop - incorrect percentage bonuses shown.

    2
    0 Votes
    2 Posts
    83 Views
    FC Eddie_NLF
    @neil-warn Hi there, You're right. Thank you for reporting it. I will inform Gamebasics about this.
  • V

    Battle group

    5
    1
    0 Votes
    5 Posts
    146 Views
    V
    @FC-Eddie_NL tks, i will try
  • Matór .._NLM

    Euro 2024

    3
    0 Votes
    3 Posts
    125 Views
    Matór .._NLM
    Thank you for the reply. I am afraid there is no way to confirm this internally? If so, I assume a pop-up/notification will be shown once EURO 2024 is available? Cheers
  • KouweAart46_NLK

    I get ads still after i bought bosscoins

    6
    0 Votes
    6 Posts
    226 Views
    SpecialOneS
    Hi, We're sorry that you're facing this issue, but can you provide us some more information (a video would help). Your account is set as an adfree account, so you shouldn't be having any ads (except the ones you chose to watch in order to get rewards). If possible can you also try to log on Web Version and let us know if you also get ads there?
  • N

    i want to kick a player in my league

    2
    0 Votes
    2 Posts
    107 Views
    DE XRISTD
    Hello mate..only inactive managers can be kicked of a league...
  • Mr. Eric Frank Martin_NLM

    Error while trying to see the duels history.

    Locked
    2
    1
    0 Votes
    2 Posts
    101 Views
    FC Eddie_NLF
    @Mr-Eric-Frank-Martin_NL Hi there, This is a known issue and should be fixed in version 4.50
  • L

    Can't watch ads on web

    Locked
    4
    0 Votes
    4 Posts
    146 Views
    FC Eddie_NLF
    @LMAAXCBNEA No worries. it's the most common mistake people make I'm glad that was the issue and it now works for you I will close your topic then.
  • Daniel RausisD

    ACCESS TO BATTLE GROUP

    6
    0 Votes
    6 Posts
    212 Views
    FC Eddie_NLF
    @Especial-FCP There are probably still some issues with it, so I guess they have postphoned the release. It could also be that Apple/Google are taking longer to approve the new version than anticipated.
  • FeelStrikeXF

    I can't see the academy crew via the App

    3
    2
    0 Votes
    3 Posts
    134 Views
    FC Eddie_NLF
    @FeelStrikeX @jasiuk88 This is a known issue and should be fixed in the next version v4.0.50.
  • B

    I can not play in the app?

    Locked
    2
    0 Votes
    2 Posts
    84 Views
    FC Eddie_NLF
    @beckerle73_NL Hi there, You're old account is probably interfering with your current account. You will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/nl Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide both the managername of your current account and your old account.
  • B

    Help for and important match!

    Locked
    3
    0 Votes
    3 Posts
    174 Views
    DE XRISTD
    Use this topic for tactics >>> https://forum.onlinesoccermanager.com/topic/49774/official-topic-tactics-request/2254